Privacy Policy

Your privacy matters to us. This policy explains what personal information Langelihle Web Solutions collects, why we collect it, how we look after it and the rights you have. It applies to this website and to the way we deal with enquiries and clients.

1. Who we are

Langelihle Web Solutions designs and builds websites for South African businesses. We are based in Durban, KwaZulu-Natal. For the purposes of POPIA, we are the "responsible party" for the personal information described in this policy.

2. What we collect

We only collect the information we need. Depending on how you contact or work with us, this may include:

• Contact details: your name, business name, phone or WhatsApp number and email address.
• Enquiry details: what your business does, the package you are interested in and anything else you choose to tell us.
• Project information: if you become a client, the content you send us for your website (such as text, photos and your logo) and the details we need to set up your domain, hosting and email.
• Records of our work together: quotes, invoices, payments and messages about your project.

We do not ask for special personal information (such as health, religious or biometric information) and we ask that you do not send it to us.

3. How we collect it

• Directly from you when you message us on WhatsApp, call, email us or use the quote form.
• The quote form on this website does not store or send your details to a server. It prepares a message on your device, which you then choose to send to us through WhatsApp or your own email app.
• Our chat assistant, Langa, answers questions inside your browser. Your conversation is kept in your browser's temporary session storage and is cleared when you close the tab. It is not sent to us unless you choose to continue the conversation with us on WhatsApp or email.

4. How we use your information

We use your personal information only for the purpose you gave it to us, which includes:

• responding to your enquiry and preparing a quote;
• designing, building and launching your website, and setting up related services such as your domain, hosting and email;
• providing Website Care & Hosting and client support, if you choose that service;
• keeping records of our work, quotes, invoices and payments; and
• meeting our legal and tax obligations.

We process your information because you have asked us to (consent), because we need it to provide a service you have requested (a contract), because the law requires it, or for our legitimate interest in running our business, as allowed by section 11 of POPIA. We do not sell or rent your personal information to anyone.

5. Who we share it with

We only share your information when it is necessary, and only with:

• Service providers we use to run our business, such as our email, website hosting and messaging providers (for example WhatsApp).
• Providers needed for your website, such as domain registrars, hosting companies and payment gateways (for example PayFast, Yoco, PayJustNow or Paystack) when we set these up for you.
• Authorities, where the law requires us to.

We expect these providers to keep your information confidential and secure.

6. Information sent outside South Africa

Some of the services we use, such as WhatsApp (Meta) and email and hosting providers, may store information on servers outside South Africa. Section 72 of POPIA allows this where the recipient is bound by laws or agreements that give similar protection, or where you consent or the transfer is needed for a service you asked for. By contacting us through these services, you agree to this.

7. Cookies and this website

This website does not use advertising or tracking cookies, and we do not use analytics to track you.

• Session storage: our chat assistant keeps your conversation in your browser for the current visit only.
• Fonts: this website loads its fonts from Google Fonts, so your browser connects to Google's servers, which receive your IP address.
• Hosting: like most websites, our hosting provider may keep standard server logs (such as your IP address, browser type and the pages visited) to keep the website running securely.

This website links to other websites, such as WhatsApp, Instagram and TikTok. Their own privacy policies apply when you use them.

8. How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, unless a law requires us to keep it longer (for example, tax records). When we no longer need it, we delete or destroy it securely.

9. How we protect it

We take reasonable technical and organisational steps to keep your information safe and to prevent it from being lost, misused or accessed without permission, as required by section 19 of POPIA. If we believe your personal information has been accessed by an unauthorised person, we will notify you and the Information Regulator as required by section 22 of POPIA.

10. Your rights

Under POPIA you have the right to:

• know whether we hold personal information about you, and ask for a copy of it;
• ask us to correct information that is wrong, out of date or incomplete;
• ask us to delete information we are no longer allowed to keep;
• object to us processing your information;
• withdraw your consent at any time (this does not affect anything we did before you withdrew it); and
• lodge a complaint with the Information Regulator.

To use any of these rights, contact our Information Officer at info@langelihlewebsolutions.co.za. We may need to confirm your identity before we act on your request.

11. Marketing

We will only send you marketing messages if you have agreed to receive them, or if you are an existing client and the message is about similar services. You can ask us to stop at any time, and every marketing message will tell you how.

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to put it right. You also have the right to complain to the Information Regulator:

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Last updated: 1 November 2026